Website Privacy Policy

Effective date: October 28, 2026

Last updated: October 28, 2026

1. About this policy

SnowGeek Solutions LLP ("SnowGeek," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website or contact us through it.

This policy applies to information collected through the website and related enquiries. It does not replace any separate privacy terms in a contract or service agreement.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact-form information: your name, work email address, company, optional phone number, and the information you include in your message or consultation request.
Correspondence: information in emails and other communications you send to us, and our responses.
Analytics and device information: if you allow analytics, information about your browser or device, pages visited, referring pages, interactions with the website, and general usage patterns. Google Analytics may process this information on our behalf.
Technical information: information necessary to deliver, secure, and maintain the website, such as basic server or diagnostic logs.

Please do not submit sensitive personal information through the contact form unless we have specifically requested it and explained how it will be handled.

3. How we use information

We use personal information as reasonably necessary to:

respond to enquiries and consultation requests;
understand your requirements and prepare proposals or other business communications;
provide and administer services if you become a client;
operate, secure, troubleshoot, and improve the website; and
meet legal, regulatory, accounting, and record-keeping obligations.

Submitting an enquiry does not by itself subscribe you to marketing emails. We will handle any commercial electronic messages in accordance with applicable consent and unsubscribe requirements.

4. Analytics and cookies

The website provides an analytics choice offering Reject analytics and Allow analytics. If you select Allow analytics, we use Google Analytics to understand overall website usage and improve the site. We do not use contact-form information to identify you within Google Analytics.

You may reject analytics or withdraw your choice later by clearing cookies through your browser settings. Essential technologies required for website operation or security may still be used.

5. How we share information

We do not sell personal information.

We may disclose information to service providers that help us operate the website, receive and respond to enquiries, host or secure our systems, or provide analytics. These providers may process information only as needed to perform their services for us and subject to appropriate confidentiality and security obligations.

We may also disclose information where required by law, to protect our rights or the safety of others, or in connection with a business reorganization or transfer, subject to applicable legal requirements.

6. International processing

SnowGeek operates from offices in the United States, Canada, India, and New Zealand. Information may be accessed or processed in those locations and in other countries where our service providers operate. Privacy protections may differ between countries.

Where required by applicable law, we will use appropriate measures for international transfers and processing.

7. How long we keep information

We retain enquiry and correspondence information for as long as reasonably necessary to respond to and manage the enquiry, maintain any resulting business relationship, meet legal or accounting obligations, resolve disputes, and protect our legitimate business interests. We may retain information for longer where the law requires or permits it.

You may ask us to delete your information. We will consider the request under applicable law, but may need to retain some information for legal, contractual, security, or record-keeping purposes.

8. Your privacy choices and rights

Depending on your location and the law that applies, you may have rights to request access to personal information we hold about you, correct it, delete it, obtain a copy, or withdraw consent where processing is based on consent. You may also have the right to complain to a privacy regulator or request that we review a decision concerning your request.

Where applicable law provides rights to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling, you may exercise those rights by contacting us. We do not sell personal information.

To make a request, contact us using the details in Section 12. We may need to verify your identity and may ask for information needed to locate your records. Some rights are subject to legal limits and exceptions.

This policy is intended to address relevant privacy requirements where they apply, including United States state privacy laws, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Canadian anti-spam requirements under CASL, India's Digital Personal Data Protection Act and rules as in force, and New Zealand's Privacy Act 2020. The rights available to you depend on your circumstances and applicable law.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal information to us, contact us so we can review and, where appropriate, delete it.

11. Changes to this policy

We may update this policy to reflect changes to our website, practices, or legal requirements. We will post the revised policy on this page and update the "Last updated" date. Your continued use of the website after an update does not replace any consent required by law.

12. Contact us

For privacy questions or requests, contact:

SnowGeek Solutions LLPEmail: connect@snowgeeksolutions.com

United States: 16192 Coastal Hwy, Lewes, DE 19958, USA. Phone: +1 302 956 6215
Canada: 46 Ledger Point, Crescent, Brampton, ON L6R 3W3, Canada
India: SLN Terminus, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana 500032, India
New Zealand: Hazeldean Road, Christchurch 4602, New Zealand

Note: the US phone number shown reflects the number currently displayed across the website; it is pending manager confirmation (records also reference +1 302 918 5481).

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